BougeRV 12V 1280Wh/100Ah Self-Heating LiFePO4 Battery

Shipping Information

Please allow one（1） business day to process in addition to the shipping times listed below for your selected shipping method.

Shipping warehouse

• California,USA
• Guangzhou,China

Shipping Time

• 3-7 days
• 7-12 days

Shipper

• UPS, FedEx, USPS
• 4PX, postal service

Shipping fee

• free

Shipping Reminders

1. Please note Alaska, Hawaii, Puerto Rico, American Samoa, Guam, Northern Mariana Islands, and the Virgin Islands can’t be shipped to now.

2. Please note we don't accept APO、FPO、DPO.

3. Please note that we don’t ship to PO Boxes so make sure to enter a physical address.

4. Please note that the shipping fee is determined by the order value after any discounts have been applied. Thank you!

5. When ordering from Renewable Home Solutions, you're responsible for assuring the product can be lawfully imported to the destination country. The recipient is the importer of record, and must comply with all laws and regulations of the destination country. Usually your order will not incur handling charges or customs duties.

6. We accept order cancellations prior to product shipment or production. If the order is cancelled, you will receive a full refund. We cannot cancel an order if the order has already shipped. 

7. We know that professional installation is often required. Due to the possibility of unforeseen issues, we strongly recommend that you wait until the status of your order has been received and verified before making any work to begin using your new BOUGERV product.

8. When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any issues or delays getting your order. Thank you!

9. If you need further assistance, please contact our customer service - we are more than happy to help!

Warranty Policy

LIMITED WARRANTY AND WARRANTY DISCLAIMER

Renewable Home Solutions provides a limited warranty policy for the following products sold, ensuring the absence of defects in materials, workmanship, and performance during the warranty period. The warranty period begins on the day of purchase, and the basic warranty duration varies for different product types. This warranty duration reflects Renewable Home Solutions commitment to quality and customer satisfaction for all our products within their respective warranty timelines. Please refer to the product documentation or contactRenewable Home Solutions customer service for the exact warranty period applicable to your product.

Please note the following:

1. Warranty applies to purchases made on the BougeRV USA website (www.bougerv.com).
2. Only the original buyer is eligible for warranty coverage.
3. A proof of purchase must be presented for any warranty claim.
4. Approved warranty returns should be sent to BougeRV within 7 days; contact us for possible extensions.
5. For products within the warranty period but have been used for more than one year, there may be a charge for replacing with a new product. Please refer to Article 2 of LIMITED REMEDIES for details.
6. The customer must cover return shipping costs to BougeRV and provide the tracking number.
7. For solar accessories (e.g., extension cables, brackets, tool kits, etc.) and refrigerator accessories (e.g., refrigerator bags, adapters, etc.), please contact customer service within 7 days of receipt for any quality issues. Returns or exchanges will not be accepted after this period.
8. For items bought through Amazon or authorized BougeRV dealers, initiate warranty claims through the respective platform:
-Amazon: service@bougerv.com
- Authorized Dealers: Reach out directly to the seller.

For clarity and without limiting the scope, the following conditions do not constitute defects in material or workmanship:
1. Normal wear and tear and/or required maintenance occurring during normal use.
2. Damage caused by improper handling, storage, assembly, installation, or inadequate lubrication, or failure to perform necessary maintenance.
3. Damage resulting from misuse, abuse, unauthorized modifications or alterations, accidents, acts of nature, or external forces.
4. Intentional damage.
5. Cosmetic damage, including but not limited to scratches, abrasions, and discoloration that do not affect the functionality of the product.

LIMITED REMEDIES

1. If the product exhibits material and/or workmanship defects within the limited warranty period, Renewable Home Solutions shall provide repair services or replace the damaged parts. Renewable Home Solutions will cover the cost of the aforementioned repairs or replacement parts free of charge to the customer. However, the customer is responsible for any labor costs associated with product disassembly and installation. Additionally, the customer must bear and prepay all shipping or transportation costs associated with warranty services, including returning the product to Renewable Home Solutions. Furthermore, the risk of loss or damage to the product during transportation shall be borne by the customer until the product is delivered and formally received by Renewable Home Solutions.

2. During the warranty period, repair is primarily prioritized, and generally, free replacement of new products is not supported as a principle. If the product is confirmed as irreparable during the warranty period, a new product may be replaced depending on the situation. Replacement of a new product is free of charge if the product has been used for less than one year. If the product has been used for more than one year, the replacement cost will be calculated according to the following rule:Replacement Cost = Original Price * (1 - Remaining Warranty Period / Total Warranty Period)

3. If you have purchased extended warranty coverage at an additional cost, the warranty will be automatically extended. Relevant proof of warranty extension must be provided when submitting a warranty service request.In accordance with applicable law, should a defect arise, these stipulated remedies are exclusive and represent the Customer's entire recourse.

OBTAINING WARRANTY SERVICE

If you need to submit a warranty claim, please fill out the Warranty Claim Form, describing the issue with the product in as much detail as possible and accurately providing the order information for verification. Our customer service team will contact you for resolution after receiving the warranty claim. Once the product is confirmed to be a Renewable Home Solutions item and within the limited warranty period, customer service will provide you with a warranty solution based on your submission. For warranty inquiries or submissions, please email contact@renewablehomesolutions.com. Renewable Home Solutions reserves the right to make final interpretations, and specific terms and conditions of the warranty policy may be adjusted at any time.

WARRANTY DURATION

In accordance with the above Warranty Policy, the specific warranty periods for each product category are detailed as follows (some models may have variations in warranty duration. Please refer to the product manual for details.):

Product Type - Warranty Duration

• Solar Panels: 10-year material and workmanship warranty;25-year performance warranty(maintaining over 80% output performance for 25 years)
• Solar Controllers & Inverters: 18 months
• Portable Refrigerators: 2 years
• Batteries & Energy Storage Systems: 5 years
• Air Conditioners: 1 year
• Water Heaters: 2 years
• Rack & Carrier: 1 year

Ps：for other products such as solar accessories (e.g., extension cables, brackets, tool kits, etc.), refrigerator accessories (e.g., refrigerator bags, adapters, etc.), if any quality issues are found, please contact customer service and return the product within 7 days of receipt. Returns or exchanges will not be accepted after 7 days.

Refund Policy

HOW TO START A RETURN

We hope you enjoy your shopping experience with Renewable Home Solutions. Please read below for more information about our return and refund policies.

1. If for any reason you are not completely satisfied with your purchase, you can return your purchases within 30 days of receipt, as long as the BougeRV porducts returned are new, undamaged and unmodified. In this case, Renewable Home Solutions does not cover shipping costs for returns. If your item does not meet these requirements, we cannot guarantee that your item will be accepted for a return or exchange. 

2. Renewable Home Solutions will cover the shipping costs if you were shipped a defective or incorrect product. 

3. If your purchase is out of stock, we will send you a notification and offer you the option to cancel the order or wait for your order to get back in stock.

4. Please do not return products without contacting us, as the address on the original package may not be the same as our return address.

5. Please note that Renewable Home Solutions does not accept returns with product modifications as modifications to our products void our warranty policy. Any modified product received will be returned at the owner's expense.

6. If you need further assistance, please contact our customer service. We are more than happy to help!

Terms of Service

OVERVIEW

The website is operated by renewablehomesolutions.com. Throughout the site, the terms “we”, “us” and “our” refer to Renewable Home Solutions. Renewable Home Solutions offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall BougeRV, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend and hold harmless Renewable Home Solutions and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of China.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@renewablehomesolutions.com.