Zendure SuperBase V Solar Generators | 1000Wh Portable Power Station | 400W AC Output | Fanless Design

Shipping

Thank you for visiting and shopping at renewablehomesolutions.com
Reneweable Home aims to offer you the best shipping options.

Starting January 1st, 2022, orders placed through Reneweable Home will use local warehouses for delivery, 3-7 days delivery time.

General Shipping Information

The delivery time for items is as follows: 

Shipped From Item Processing Time Shipping Time Shipping Fee
Local warehouse Power Stations 1 Business day 3-5 Business days Free
Solarflow
Batteries
Solar generators
Accessories
China warehouse Accessories 5-15 Business days Charged according to the distance
*Delivery Time= Processing Time + Shipping Time

Segment Description

Free standard shipping.

Express Shipping is not available for P.O. boxes and APO/FPO addresses.

Shipping Time excludes the time for processing your order between 1 to 3 days before shipping.

Orders are not shipped or delivered on weekends or public holidays.

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.

Track your package via the tracking platform.

We will do our best to deliver your package as soon as possible. However, additional time may be required if there are issues resolving the delivery address or clearing customs.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipping your order, we will contact you via email.

If your order hasn't arrived after more than 21 days, please contact us at info@reneweablehomesolutions.com. We recommend contacting customer support within 180 days of the purchase date.

Reneweable Home is not responsible for the loss of the package in case of using a virtual address or incorrect address, so please be cautious while filling in the shipping address. The detailed door number should be included to guarantee delivery.

Warranty

This warranty is only available to customers who purchased from Reneweable Home’s official websites, Reneweable Home Amazon stores, or any Reneweable Home authorized retailers. Parties wishing to participate in the Warranty Program must abide by the procedures and requirements set forth in this policy. Our friendly and responsive support team is happy to assist you with your warranty-related inquiries. Please feel free to contact us via info@reneweablehomesolutions.com for more information.

Warranty Period

The warranty periods for our products are as follows:

Product

Base Warranty

Warranty Extension*

Total Warranty

SuperBaseV/Satellite Battery/Smart Home Panel

3 Years

2 Years

5 Years

400W Solar Panel/320W Solar Panel/Mobile EV Charger/All SuperBase V related accessories

3 Years

N/A

3 Years

SuperBase Pro/SuperBase M

2 Years

1 Year

3 Years

200W Solar Panel/All SuperBase Pro and SuperBase M related accessories

2 Years

N/A

2 Years

Power banks

2 Years

N/A

2 Years

Smart PV Hub and AB1000

10 Years

N/A

10 Years

PV Hub accessories, solar cables, battery cables and micro inverter cables

1 Year

N/A

1 Year

*A Warranty Extension is offered for some of our products. To receive a warranty extension, you’ll need to register your product in the Reneweable Home app, and there may be additional costs or other conditions involved. The table above indicates the warranty periods for products purchased from Reneweable Home or its retail partners. Warranty periods for products ordered through Reneweable Home’s crowdfunding campaigns (Kickstarter, Indiegogo, etc.) may differ. Please review your product’s documentation for more information.

NOTE: THIS WARRANTY POLICY IS LIMITED TO RENEWEABLE HOME PRODUCTS ONLY. IN THE CASE OF ANCILLARY PARTS OR ADD-ON DEVICES SUPPLIED BY RENEWEABLE HOME, PLEASE REFER TO THE WARRANTY TERMS PROVIDED BY THE RELEVANT MANUFACTURER.

The effective warranty period starts from the date of the product’s purchase, as indicated on the appropriate invoice, receipt, or billing statement. To verify your purchase and to better serve you, we may require information about your order (the sales receipt including date of purchase, order ID/number, and the name of the retailer), your warranty card, and when applicable, your product's serial number.

Warranty Exclusions

In the event of damage related to the causes listed below, no warranty claims will be acknowledged or accepted. Claims that relate to defects that are caused by the following factors are not covered by Reneweable Home’s warranty obligations.

(1) Can not provide proof of purchase

(2) Force majeure (storm damage, lightning strike, overvoltage, fire, thunderstorm, flooding; social causes such as war, turmoil, government intervention, strikes, embargoes, market conditions, etc.)

(3) Accidental damage, misuse, abuse, non-compliant use, normal wear and tear, theft, loss, or confiscation

(4) Improper application of electrical supply voltage, current and/or frequency

(5) Improper installation, commissioning, start-up, configuration, or operation (contrary to the guidance detailed in the installation manual supplied with each product)

(6) Inadequate ventilation and circulation resulting in insufficient cooling and natural airflow

(7) Modifications to any part of the product

(8) Unauthorized repair attempts

(9) Products whose serial number sticker or imprint has been removed, defaced or tampered with

(10) Products purchased from unauthorized dealers/resellers

(11) Free products/rewards/gifts

(12) Products used outside of the purchasing region, and products that are shipped to areas that are not easily accessible by courier or freight services, such as overseas or remote islands

(13) Cosmetic or superficial defects, dents, marks or scratches, which do not influence the proper functioning of the product

(14) This limited warranty does not cover any battery cell or product containing a battery cell unless you fully charge the battery cell within seven (7) days after receiving the product and subsequently charge it at least once every 3 months. Failure to do so will void the warranty for the battery cell and any associated damage or malfunctions.

(15) Our warranties are non-transferable from end user to end user.

Furthermore, this limited warranty and related service will not exceed the original cost of the Reneweable Home product. Please note that these warranty terms and conditions are subject to change without prior notice. The Reneweable Home Support Team reserves the right to make a final determination regarding warranty service eligibility and to determine the appropriate solution, which may include replacement, repair, or refund, at its sole discretion.

Cancellation

If you need to cancel an order placed on a Reneweable Home official website, we offer a full refund for orders canceled within 24 hours of purchase if the item has not yet been shipped.If you request a refund more than 24 hours after the order was placed and before the item has been shipped, a transaction fee will be charged (2.6% for credit card users, 3.6% for PayPal users). Please note that once the item has been shipped, we are unable to cancel the order.If you have any questions or concerns regarding your order, please contact us at info@reneweablehomesolutions.com for assistance. However, we do not offer compensation for any losses resulting from the cancellation of crowdfunding or pre-sale orders, including but not limited to principal, interest, exchange rates, and opportunity costs. By participating in crowdfunding or pre-sale orders, you agree to assume any such losses that may arise from their cancellation.

Returns & Refunds

At Reneweable Home, we want our customers to be completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may return your product(s) to Reneweable Home within 30 days from the date the item was received. To initiate a return, please contact us at info@reneweablehomesolutions.com and include your name, the item(s) you want to return and order information with sufficient proof of purchase, such as the order number from online purchases made through Reneweable Home or a sales invoice. It may be necessary to provide more than one type of proof of purchase to process a warranty claim (such as a receipt of money transfer and confirmation of the address the item was originally shipped to). Buyers must also provide the defective item's serial number and/or visual proof depicting the defect. It may be necessary to return an item for quality inspection. Reneweable Home’s support team will reply to you within 1-2 business days, for processing Return Merchandise Authorizations (RMA). All returns must be assigned an RMA number for processing. Write the RMA number on the shipping label on the outside of the package. RMA numbers should be clearly displayed on the return shipping label of any package being returned to Reneweable Home. Do not write the RMA number on the green carton box. Packages without an RMA number on the return shipping label may not be accepted by our local warehouse. Please note that we will charge a transaction fee if you apply for a refund (2.6% for credit card users, 3.6% for PayPal users). Please note that:

1. Any returned item must not be an open-box product.
2. Any returned item must be returned with its included product manuals, cables, and all accessories. We can not accept any returns if the product is damaged or missing in-the-box accessories.
3. Shipping charges are not refundable. The customer assumes all shipping charges or any other fees associated with the transportation of the product to our facility.
4. Reneweable Home is not responsible for lost or damaged products.
5. Reneweable Home can not accept returns of overstock inventory from authorized resellers more than 6 months or 180 days from the delivery date.

After we receive the returned item(s), please allow 5-7 business days to process your refund. Refunds will only be credited back to the original payment method used for purchase. Please allow a complete billing cycle for the credit to appear on your credit card statement. Please note that we only accept returns and refunds for products purchased directly from Reneweable Home. Customers who purchased our products from authorized resellers should contact the reseller directly for returns and refunds. If you purchased the product directly from Reneweable Home and wish to initiate a refund, please follow our return and refund policies as outlined above.

Replacement

Reneweable Home will replace (at Reneweable Home's expense) any Reneweable Home product that fails to operate during the applicable warranty period due to a defect in workmanship or material if that product is not repairable. The expiration date of the replacement product’s warranty will be the same as that of the original product. Please contact us at info@reneweablehomesolutions.com and include your name, order number, and information about the products(s). Our staff will reply within 1-2 business days for processing a Return Merchandise Authorization (RMA). After we receive the returned item, please allow 5-7 business days to process your replacement.

How To Claim Your Warranty

Step 1: Claim your warranty on any channel below

1. www.renewablehomesolutions.com
2. Email to info@reneweablehomesolutions.com

Step 2: Please be prepared with documentation or a short video with the following information:

1. Order number
2. Proof of purchase
3. Serial number
4. Visual proof depicting the defect (include video or photo)
5. Email address
6. Contact telephone number
7. Address for receiving the replacement

Step 3: The Reneweable Home support team will make a final determination regarding warranty service with our RMA report. This may include options such as shipping the product for repair, on-site repair, or replacement.

Step 4: Ship the item(s) to Reneweable Home with your RMA number included on the shipping label on the outside of the packaging. Do not write the RMA number on the green carton box.

Effective date: from 2023.05.01

Terms of Service

Site Terms

RENEWEABLE HOME SOLUTIONS. ("Reneweable Home") has developed these Site Terms to govern your use of Reneweable Home's site, located at www.renewablehomesolutions.com (the "Site"). Reneweable Home provides the Content (defined below) available to you on the Site subject to the following conditions. Your access to, and use of, the Site indicates your agreement to these Site Terms. Please read them carefully. These Site Terms serve as a binding contract between you and Reneweable Home, regarding your use of the Site. If you do not agree and accept, without limitation or qualification, these Site Terms, please exit the Site. 

By using the Website, you represent and warrant that you have read and understood and agree to be bound by Reneweable Home’s Privacy Policy (the “Privacy Policy”), which is incorporated into this Agreement by reference. The Privacy Policy is available at https://www.renewablehomesolutions.com/privacy-policy.

About Cookies

"Cookies" are files that are stored in your computer so that web servers can access certain information you've already provided in the past. Our shopping cart only uses a temporary cookie to store your shopping cart information, and another cookie to track our advertising. These cookies are not used to share your personal information.

About e-Newsletters and e-Vouchers

We do not send spam. Periodically, we may send you information via email about new product releases or online credits that you may redeem for purchases on our online shop. Only Reneweable Home will send you these direct mailings. If you do not want to be included on our mailing list, simply tell us when you sign up for your account. Or, at any time you wish to be removed from the mailing list, simply write to our customer representative at info@reneweablehomesolutions.com.

Content Ownership

All of the information, text, photographs, images, illustrations, audio clips, video, html, source and object code, data, and other materials displayed on, transmitted through, or used in connection with the Site, including for example new and existing product information, marketing brochures, press releases, highlights, driver downloads, and other materials (collectively, the "Content"), as well as its selection and arrangement, are owned and copyrighted by Reneweable Home, or its subsidiaries, licensors, or business partners. Reneweable Home actively protects its rights, including its copyrights, trademarks and other intellectual property rights, in the Content to the fullest extent of the law. 

You may use the Content online and solely for your personal, non-commercial use, and you may download or print a single copy of any portion of the Content for your personal, non-commercial use, provided you do not remove any trademark, copyright or other notice contained in such Content. No other use is permitted. You may not, for example, republish the Content on any Internet, Intranet or Extranet site or incorporate the Content into any database, compilation, archive or cache without Reneweable Home's express written consent. You also may not distribute any of the Content to others, whether or not for payment or other consideration, and you may not modify, copy, frame, reproduce, sell, publish, transmit, display or otherwise use any portion of the Content without the express written consent of Reneweable Home. You may not (i) decompile, reverse engineer or disassemble any Content; (ii) insert any code or product or manipulate the Content of the Site in any way that affects other users' experience; or (iii) use any spiders, bots, Trojan horses, or any data gathering, mining, or extraction method in connection with your use of the Site. Requests to use the Content for any purpose other than as permitted above should be directed to info@reneweablehomesolutions.com. 

The Content may include logos, trademarks and service marks (collectively "Marks") owned by Reneweable Home, its licensors, its business partners, and other third parties. No Marks may be used in any manner unless approved in advance by Reneweable Home, and/or the appropriate trademark holder. 

Any comments, ideas, suggestions, questions or materials you send to Reneweable Home shall be deemed non-confidential, and you relinquish any copyright, trademark or other intellectual property right that you may have in what you have sent. By submitting comments, ideas, suggestions, questions or other materials, you further represent and warrant that the owner of such material has expressly granted to Reneweable Home a royalty-free, perpetual, worldwide, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate and distribute such material (in whole or in part) and to incorporate it into other works in any form, media or technology currently existing or hereafter developed.

Driver Downloads

Reneweable Home makes available for downloading drivers for certain of its products, subject to your agreement to the End User License Agreement.

Technical Support

Reneweable Home provides online technical support in the form of an e-mail to which you may address your technical inquiries. This support, as with all other content, is provided "As Is" and without warranty. Reneweable Home disclaims any responsibility or liability for any diminution, reduction or elimination or voiding of any third-party warranty coverage arising out of or related to actions taken pursuant to Reneweable Home's technical assistance information or advice.

Disclaimer Of Warranties

While Reneweable Home uses reasonable efforts to include accurate and up-to-date information, we make no warranties or representations as to the accuracy of the Content and assume no liability or responsibility for any error or omission in the Content. Reneweable Home has not reviewed all of the sites linked to the Site and is not responsible for the content of any off-site pages or links to or from any other sites. While Reneweable Home encourages third parties that link to the Site to abide by these Site Terms, Reneweable Home has no responsibility for actions of third parties. Additionally, with reference to any discussions, chats, web postings, transmissions, bulletin boards, blogs, and the like that may be on the Site, Reneweable Home assumes no responsibility or liability arising from any infringing, threatening, false, misleading, discriminating, harassing, libelous, defamatory, vulgar, obscene, scandalous, inflammatory, pornographic, or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability, or otherwise violate any law, contained in any such locations on the Site.

Exclusion Of Liability

Your use of the Site is at your own risk. Neither Reneweable Home nor any of its shareholders, subsidiaries, affiliates, officers, directors or employees, nor any of its agents or any other party involved in creating, producing, or delivering the Site, are liable for any direct, indirect, punitive, incidental, special, consequential or other damages arising out of or in any way connected with the use of this Site or Content whether based on contract, tort, strict liability or otherwise, even if advised of the possibility of any such damages.

Revisions To The Terms

Reneweable Home reserves the right to change these Site Terms at any time in its discretion, and without notice by updating this posting. Your continued use of the Site after the posting of any amended Site Terms shall constitute your agreement to be bound by any such changes. Reneweable Home may modify, suspend, discontinue or restrict the use of any portion of the Site, including the availability of any portion of the Content at any time, without notice or liability. Reneweable Home may deny access to any person at any time for any reason.

Last updated on Jan. 20th, 2020