Shipping policy
Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via email and give you the option for a refund or to wait for item to become available.
Order Shipment:
If your order is in stock and we process the charges to your credit card, it will ship within five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@RenewableHomeSolutions.Com.
No Shipping outside the USA. (Some exceptions apply - if the website permits you to check out and enter your shipping address, you will receive your order. Some products in particular are available in Canada). Also, please note that any territories outside of the lower 48 continental states will incur a shipping charge. We will send you an invoice.
Shipping Note
We do our best to get your order to you as soon as possible. We provide estimated shipping times based upon what our suppliers and freight companies tell us, and those estimated shipping dates may change without notice. (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelming demand on shipping, factory/warehouse and dock workers and so on) We appreciate your patience and understanding as we work through these difficult times.
Shipping times vary between manufacturers and freight companies. Refer to each individual product page for specific shipping information.
Shipping Options
Our base "Curb-side" Pickup shipping is always completely free! Email us at info@renewablehomesolutions.com so we can waive the shipping fee and give you details on where to pick up the product. There are other options available, however. We also offer.
- Threshold Shipping: This involves your item being transported to a sheltered area (porch, garage, etc.).
- White Glove Delivery - this includes the item being brought into your room of choice, any light assembly (massage chairs + other items which come largely pre-assembled), and all boxes and packaging removed from your house.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
Our Shipping partners include:
