EcoFlow DELTA Pro Whole-Home Backup Kit + Double Voltage Hub

Shipping Policy

Thank you for visiting and shopping at renewablehomesolutions.com. Reneweable Home aims to offer you the best shipping options. The following are the terms and conditions that constitute our shipping policy.

Shipment processing time

All orders are processed within 3-5 business days.

The estimated delivery time is 7-10 business days.

Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.If there is a significant delay in shipping your order, we will contact you via email.

Shipment Confirmation & Order Tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking information will be updated within 48 hours.

If your tracking information has not been updated within 10 business days, please contact info@reneweablehomesolutions.com.

Shipment Carriers

Our current primary shipping carriers are USPS and FedEx.

You can contact FedEx: 1-800-463-3339 or USPS: 1-800-275-8777 for further shipping information.

Shipping areas

Reneweable Home orders are shipped to the contiguous United States (does not include outlying islands and overseas territories).

Shipping Information

Please make sure all the shipping information you provide to us is correct. We are not responsible for any losses, including missing parcels, package damage, losses as a result of the delay, and other losses caused by incorrect shipping information that customers have provided. 

We do not ship to a P.O. Box or APO/FPO/DPO addresses.

Damages

If you received your order damaged, please contact Renewable Home Support within 7 business days at info@reneweablehomesolutions.com.

We are not responsible for any losses,  including missing parcels, package damage, losses due to the delay, and other losses caused by the shipping carrier. However, we will help you contact the responsible shipping carrier. Please save all packing and the damaged goods as they may be required for filing a claim against the shipping carrier.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

Shipping Support

For order and shipping-related inquiries, please contact us at info@reneweablehomesolutions.com.

For return requests and instructions to return any products, please contact Reneweable Home Support at info@reneweablehomesolutions.com.

After-sale Service Contact

Email: info@reneweablehomesolutions.com

Phone: 1-302-244-7703 (English service only. International charges apply if calling from outside of the US)

Warranty

Manufacturers, suppliers, or publishers other than info@reneweablehomesolutions.com, may provide their own warranties to you. Please contact them for further information. 

Please note that the warranty period may vary according to local laws and regulations. Some countries, states, and provinces do not allow limitations on how long an implied warranty may last, so the limitation described above may not apply to you. You may have other rights from state to state, province, or country.

DO NOT USE YOUR PRODUCTS UNTIL YOU HAVE READ THE TERMS OF THE WARRANTY.

All Reneweable Home products purchased on renewablehomesolutions.com come with a limited warranty, as shown below. BY USING RENEWEABLE HOME PRODUCTS, YOU AGREE TO BE BOUND BY THE TERMS OF THE RENEWEABLE HOME LIMITED WARRANTY.

We provide a limited warranty for purchases onrenewablehomesolutions.com. The warranty period started when the original purchaser received the products.

Warranty Timeline

Item Warranty Period (refer to months, unless specified)
DELTA Max (1600/2000)
DELTA Max Smart Extra Battery 24+12 (Registration for warranty extension)
DELTA Pro
DELTA Pro Smart Extra Battery
24+36 (Registration for warranty extension)
RIVER mini
RIVER
RIVER Max
RIVER Max Plus
RIVER Pro
RIVER Extra Battery
RIVER Pro Extra Battery
DELTA mini
DELTA
Smart Generator (Dual Fuel) 24
400W
220W
160W
110W
85w （Discontinued）
12
400W Rigid Solar Panel 10 years
100W Rigid Solar Panel
60
100W Flexible Solar Panel 36
Wave Portable Air Conditioner
Wave Add-On Battery 12
Accessories 12
Smart Generator 12
Power Hub
Power Kits Console
2kWh/5kWh LFP Battery
RIVER 2
RIVER 2 Max
DELTA 2
DELTA 2 Extra Battery 5 years
R600/R600 Max/R600 Pro/EF-1500* 36
BLADE 36+12 (Registration for warranty extension)
GLACIER 12+12 (Registration for warranty extension)

For Kickstarter backers, please refer to the special warranty policy of the campaign or contact info@reneweablehomesolutions.com.

Warranty extension 

You can extend the warranty for products purchased between January 1, 2022, and August 31, 2022, by registering on the official website on or before October 15, 2022. 

Warranty cannot be extended for products purchased before January 1, 2022.

Customers who have purchased products on or after September 1, 2022 will enjoy the warranty period (with warranty extension) listed in the table above. Customers are advised to complete registration as early as possible.

Exclusions and Limitations

This warranty does not apply:

• Non-quality related issues;
• Items purchased from unauthorized resellers;
• Purchases without valid proof of purchase;
• Items that have been refunded;
• Items that have expired their warranty period;
• Any defects or damages caused by misuse of products, unauthorized modification, dis-assembly or operation not in accordance with the official instructions or manuals;
• Any defects or damages caused by exposure to excessive heat, liquids or other external causes;
• Any defects or damages caused by reliability or compatibility issues when using unauthorized third-party parts;
• Lost or stolen products;
• Free products.

Cross-Regional After-Sales Service

Reneweable Home does not provide a global product warranty, and the warranty service can only be obtained at a designated Reneweable Home repair center.

To repair the product in a Reneweable Home repair center when the product was purchased in another region, depending on part availability, customers can obtain a cross-regional repair service at an additional charge. (Some products do not support cross-regional repair even if the customer is willing to pay for the service. For more details, please contact Reneweable Home Support.)

A cross-regional replacement service is not available for different versions of the same product.

The customer will need to bear customs duties, taxes, customs clearance, and other costs incurred for a cross-regional repair, regardless of whether it is the warranty or paid repair service. 

Valid Proof of Purchase

A purchase order number made through renewablehomesolutions.com;

Sales invoice or order confirmation email that clearly shows the description of the product, its price, and sales channel.

Warranty Registration

Register your warranty at https://renewablehomesolutions.com/policies/refund-policy 

Return Material Authorization (RMA) process

Contact Reneweable Home Customer Service Team at info@reneweablehomesolutions.com or +1 (800)-368-8604 (this number supports English service only. International charges apply if calling from outside of the US).

If your item is eligible for a Reneweable Home Warranty, you will receive a prepaid shipping label. Please follow the instructions provided by Reneweable Home Support to properly pack the products and return them safely.

Please note that we can only provide return shipping labels for return packages in United States. For returns in other countries and areas, please contact Reneweable Home Support at info@reneweablehomesolutions.com for more details.

Replacement 

In case of replacement, delivery of the replacement item will be arranged within 15 business days (subject to changes caused by force majeure) after confirming that the defective item has been received at our warehouse. The final resolution is subject to the availability of the replacement items.

The replacement warranty will be covered by a period equal to the remaining warranty period of the original item. 

EcoFlow BLADE 3+1

Replace, not repair:

EcoFlow BLADE Product and Part Replacement

1. During the warranty period, replacement service is available for Reneweable Home BLADE purchased from officially authorized channels. The replaced product or part becomes Reneweable Home's property and the replacement product or part becomes your property. Only unaltered Reneweable Home's products and parts are eligible for replacement.

2. If one of the three (EcoFlow Robotic lawn mower, lawn sweepper, or base station BP) fails, it onlyneeds to be returned to Reneweable Home for replacement, without the need to return any of the other two products or their individual accessories (such as the extension cord, antenna assembly, ground nail, hexagon screwdriver, etc.). Reneweable Home will provide users with a functional replacement with accessories.

3. If accessories such as extension cables and antenna : screwdrivers are damaged due to non-humanfactors (excluding main products: Ecoflow Robotic lawn mower, lawn sweeper, and base station BP). Reneweable Home can provide users with new accessories replacement during the warranty period

4. Replacement products or parts provided by EcoFlow may not be new, but they will be in good working order and at least functionally equivalent to the original product or part's warranty. A replacement product or part shall be covered for the time remaining in the original product's warranty.E012105. Replacement service will not terminate the warranty period, nor will it result in a restart of the warranty period.

EcoFlow BLADE (purchased from officially authorized channels in North America and EU) comes with a7*24h online chat service.

What This After-Sales Policy Does NOT Cover This policy does not cover the following:

1. Damage caused by unauthorized modification, disassembly, or shell opening is not in accordance with official instructions or manuals.

2."Water damage or other damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.

3. Damage caused by a non-authorized service provider.

4. Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.

5. Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)

6. Damage caused by operating the product in an environment with electromagnetic interference (i.e.in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).

7. Products or parts with an altered identification label or from which the identification label has been removed.

8. Damage is found to have been caused by reliability or compatibility issues when using unauthorized third-party parts.

Lifetime free accessories: EcoFlow BLADE users in North America and Europe who purchase Ecoflow BLADE through officially authorized channels can enjoy free replacement service for a lifetime if they lose or damage wiring harnesses, nails, screws, and blades. Specific replacement rules are as follows:

（1）base station extension cable: 1 PC/year

（2）antenna extension cable: 1 PC/year

（3）charging station nails: 1 set (10 PCS)/year

（4）cable peg: 1 set (40 PCS)/year

（5）screw: 1 set (9 PCS)/year

（6）spare blade: 2 sets (3 PCS/set)/year

*Lifetime is equal to the warranty period.

EcoFlow GLACIER 1+1

The standard warranty period of EcoFlow GLACIER (purchased from officially authorized channels) is 12 months. Customers can enjoy a warranty extension of 12 months by registering the EcoFlow GLACIER on the official website or in the Reneweable Home app.

EcoFlow GLACIER Product and Part Replacement

1. During the warranty period, replacement service is available for Ecoflow GLACIER purchased from authorized channels. The replaced product or part becomes Reneweable Home's property and the replacement product or part becomes your property. Only unaltered Reneweable Home's products and parts are eligible for replacement.

2. Replacement products or parts provided by Reneweable Home may not be new, but it will be in good working order and at least functionally equivalent to the original product or part's warranty. A replacement product or part shall be covered for the time remaining in the original product's warranty.

3. Replacement service will not terminate the warranty period, nor will it result in a restart of the warranty period.

What This After-Sales Policy Does NOT Cover

This policy does not cover the following:1. Damage caused by unauthorized modification, disassembly, or shell opening is not in accordance with official instructions or manuals.

2. Water damage or other damage caused by improper installation, incorrect use, or operation not in accordance with official instructions or manuals.

3. Damage is found to have been caused by reliability or compatibility issues when using unauthorized third-party parts.

4. Damage caused by a non-authorized service provider.

5. Damage caused by unauthorized modification of circuits and mismatch or misuse of the battery and charger.

6. Damage caused by operation in bad weather (i.e. strong winds, rain, sand/dust storms, etc.)

7. Damage caused by operating the product in an environment with electromagnetic interference (i.e. in mining areas or close to radio transmission towers, high-voltage wires, substations, etc.).

8. Products or parts with an altered identification label or from which the identification label has been removed.

EcoFlow GLACIER 7*24h Chat

EcoFlow GLACIER(purchased from officially authorized channels in North America and EU) comes with a 7*24h online chat service.

Return & Refund Policy

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

Manufacturers, suppliers, or publishers, other than ecoflow.com, may provide their own policies to you. Please contact them for further information. Please note that return and refund policy may vary according to local laws and regulations.  

Cancellation

Customers can request a full refund within 24 hours after placing an order on ecoflow.com. 

Please note that we will charge a transaction fee if you apply for the refund 24 hours after the order is placed and before delivery has been made (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users, 3.3% for Klarna users). 

Orders cannot be canceled more than 30 days after they are shipped.

Return

The return service is currently available to US orders only. 

If you are unsatisfied with your purchase, you may return the purchased items complete in their original packing within 30 days of receiving them for an exchange or refund.

If 30 days have passed since your purchase, we cannot offer a refund or exchange.

For quality issues, we will give you a full refund or one-time free replacement within 30 days of receiving the items.

Please collect the package first if your order has been shipped and you want to return it. Then contact our Reneweable Home Support via info@reneweablehomesolutions.com obtain instructions to return.

Please note that a double shipping fee may be deducted from the original payment if you reject the shipments.

You’ll be charged for shipping and a transaction fee (2.6% for credit card users, 3.6% for PayPal users, 3.5% for Affirm users) in the event of a return on US orders.

Return Process

Contact Reneweable Home Support at info@reneweablehomesolutions.com to start the return process. Please provide them with proof of purchase, such as an invoice.

You will receive instructions on how to properly pack the products and return them to us. Please make sure all components are included in the package. 

Refund

After you have returned the product to our warehouse, we will issue a refund within 14 business days. You will be notified by email when your order is refunded. If you have not received the refund after 14 business days, please contact us via  info@reneweablehomesolutions.com.

Return Shipping Cost

Product Shipping Cost
DELTA $65
RIVER 370 $40
RIVER $30
RIVER Extra Battery $15
RIVER Max $35
RIVER Pro $35
RIVER Pro Extra Battery $35
DELTA Max $70
DELTA Pro $90
RIVER Plus $30
RIVER Max Plus $35
110W/160W Portable Solar Panel $40
400W Portable Solar Panel $70
DELTA Max Smart Extra Battery $70
DELTA Pro Smart Extra Battery $70
Smart Generator $70
Wave Portable Air Conditioner $70
Wave Add-On Battery $35
Delta MINI $60
220W Solar Panel $45
Other Products $16
RIVER 2 $25
RIVER 2 Max $30
RIVER 2 Pro $35
DELTA 2 $60
DELTA 2 Smart Extra Battery $60
100W Rigid Solar Panel / 400W Rigid Solar Panel Based on actual shipping cost
100W Flexible Solar Panel $40
Smart Generator (Dual Fuel) $70
BLADE $65
GLACIER $80
WAVE 2 $55
DELTA 2 Max $75
DELTA 2 Max Smart Extra Battery $75

Please note that return shipping costs include shipping costs and handling fees.

After-sale Service Contact

Email: info@reneweablehomesolutions.com
Phone: 1-302-244-7703 (English service only. International charges apply if calling from outside of the US)

Terms of Use

Thank you for your interest in Reneweable Home power station and battery products, accessories and applications (the “Product”) offered by Reneweable Home Inc. (“Reneweable Home”). Please read the following terms and conditions carefully. By using this product, you acknowledge that you have read, understood, and agree to be bound by the following terms of use (the “Product Terms”), and the Reneweable Home Privacy Policy (Privacy Policy | Reneweable Home) (together, these “Terms”). If you are not eligible or do not agree to all of our Terms, you may not use the Product. You may be entitled to a full refund of your purchase of the Product if you return the Product in accordance with the Reneweable Home Return & Refund Policy (Return & Refund policy – Reneweable Home).

To access certain features of the Product, you must use the Reneweable Home application to control the Product. You might be required to login to such apps with your Reneweable Home account.

Subject to the country specific provisions below, these Terms provide that all disputes between you and Reneweable Home will be resolved by BINDING ARBITRATION. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend your rights under these Terms, except for matters that may be taken to small claims court. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury, and your claims cannot be brought as a class action.

THE PRODUCT IS NOT A TOY. IT IS A COMPLICATED PRODUCT. While the Product adopts the most advanced technology, inappropriate use of the Product could result in personal injury or property damages. Please read the User Manual, User Guides, Quick Start Guide and Disclaimer and Safety Guidelines associated with the Product before your first use of the Product. These documents are included in the Product package or are available online on the Reneweable Home Product page at Reneweable Home - POWER A NEW WORLD | Reneweable Home .

You acknowledge and agree that, as provided in greater detail in these Terms:

Subject to the country specific provisions below, the Product is provided “as-is” and without warranties of any kind other than those provided for in the Reneweable Home Limited Warranty (Warranty Policy – Reneweable Home) and Reneweable Home’s liability to you is limited.

FOR EU USERS: the Product is provided “as-is” and without warranties of any kind except for those provided for in the Reneweable Home Warranty Policy (Warranty Policy – Reneweable Home Europe) and any warranties implied by law, such as legal guarantees of conformity for goods offered to consumers in the EU, and Reneweable Home’s liability to you is limited as set out in the country variations section of the Product Terms. 

FOR AUSTRALIAN USERS: except for your right and statutory guarantees as described in Section 7.1, the Product is provided “as-is” and without warranties of any kind other than those provided for in the Reneweable Home Warranty Policy (Warranty Policy – Reneweable Home Australia) ,and Reneweable Home’s liability to you is limited.

1. Eligibility.

Users under 18 years of age are strongly advised to use Reneweable Home products under the adult supervision. By agreeing to these Terms, you represent and warrant to us that:

 (a) you have full knowledge of how to use the Product; and

(b) your activation and your use of the Product is in compliance with all applicable laws and regulations.

 Suppose you use the Product on behalf of an entity, organization, or company. In that case, you represent and warrant that you have the authority to bind that organization to these Terms, and you agree to be bound by these Terms on behalf of that organization.

2. Usage Advice

When the power supply is connected to the load of the refrigerator in the normal mode, the power supply may automatically shut down due to the power fluctuation property of the refrigerator. It is recommended that for refrigerators that store medicines, vaccines or other high-value items, please be sure to turn on the AC output through the APP when connecting the power supply product. It is in the “never off” state to ensure continuous power supply. Users should pay attention to the power consumption of the power supply. //Applicable to all power supply products

It is recommended to use it with a moisture-proof bag in a humid environment (seaside and other environments) to avoid water immersion. If you find that the product is soaked in water, it is not recommended to use it again. Please leave it in an unmanned safe area immediately, dry and avoid the rain, and immediately contact Reneweable Home Customer service. //Applicable to all power supply products

3. Feedback.

If you choose to provide input or suggestions regarding problems with, or proposed modifications or improvements to, the Product (“Feedback”), then you hereby grant Reneweable Home an unrestricted, perpetual, irrevocable, non-exclusive, fully-paid, royalty-free right to exploit such Feedback in any manner and for any purpose with no duty to make any payments to you for such exploitation.

4. Your Obligations.

By using the Product, and by entering into these Terms, you represent and warrant that your use of the Product and your involvement of events or activities incidental to your use of the Product comply and will comply with all applicable laws, statutes, and regulations, and that you will not use the Product except as expressly permitted under these Terms. 

For users located in the US, this includes complying with the relevant privacy and data protection laws(including but not limited to CCPA), and safety regulations applicable in the country and the states where you are located.

For users located in the EU, this includes complying with the relevant privacy and data protection laws (including but not limited to GDPR), and safety regulations applicable in the country where you are located.

For users located in Australia, this includes complying with the relevant provisions of the Privacy Act 1998 (Cth).

For users located in China, you agree to comply with the “People’s Republic of China on Guarding State Secrets Law,” “Copyright Law of People’s Republic of China,” “Regulations on Protection of Computer Information System Security People’s Republic of China,” “Regulations on Computer Software Protection,” “Internet Electronic Bulletin Service Management Requirements,” “Information Network Transmission Right Protection Ordinance” and other applicable laws and regulations.

5. Materials.

The visual interfaces, graphics, design, firmware, software, services, and all other elements of the Product (“Materials”) provided by Reneweable Home are protected by intellectual property and other laws. All Materials contained in the Product are the property of Reneweable Home or our third-party licensors. Reneweable Home reserves all rights to the Materials not expressly granted in these Terms.

6. Indemnity.

You are responsible for your use of the Product. You will defend and indemnify Reneweable Home and its officers, directors, employees, consultants, affiliates, subsidiaries, and agents (together, the “Reneweable Home Entities”) from and against every claim, liability, damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or in any way connected with:

(a)use or alleged use of the Product; (b)your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (c)your violation of any third-party right, including any intellectual property right or publicity, confidentiality, other property, or privacy, right; or (d)any dispute or issue between you and any third party. 

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of that claim.

7. Disclaimers; No Warranties.

The products are not recommended to be used for power supply of safety-related medical devices, including but not limited to CPAP (Continuous Positive Airway Pressure), ECMO (Extracorporeal Membrane Oxygenation), etc. If they are being used for general medical devices, please be aware of the battery status and keep it from running out of the battery.//Applicable to all power supply products

While using power products, electromagnetic fields will be inevitably generated, which could affect the normal functioning of implantable medical devices and personal medical devices such as pacemakers, cochlear implants, hearing aids, defibrillators, etc. If these medical devices are used, please consult manufacturers for restrictions on the use of related devices in order to ensure a safe distance between the running products and implantable medical devices (such as pacemakers, cochlear implants, hearing aids, defibrillators, etc) .//Applicable to all power supply products If you use charging piles to charge power supply products, please make sure that the usage specifications set by the local charging pile operator have been clearly understood and strictly observed to avoid adverse consequences.//Applicable to Delta Pro

EXCEPT AS EXPRESSLY PROVIDED IN RENEWEABLE HOME WARRANTY POLICY (POLICY AVAILABLE AT (Warranty Policy – Reneweable Home), THE PRODUCT AND ALL MATERIALS, AND CONTENT AVAILABLE THROUGH THE PRODUCT ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS, WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE RENEWEABLE HOME ENTITIES DISCLAIM ALL WARRANTIES OF ANY KIND, EXCEPT AS EXPRESSLY PROVIDED IN RENEWEABLE HOME WARRANTY POLICY, WHETHER EXPRESS OR IMPLIED, RELATING TO THE PRODUCT, PRODUCT ACCESSORIES, AND ALL MATERIALS, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, OR NON-INFRINGEMENT; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. THE RENEWEABLE HOME ENTITIES DO NOT WARRANT, EXCEPT AS EXPRESSLY PROVIDED IN RENEWEABLE HOME WARRANTY POLICY, THAT THE PRODUCT, PRODUCT ACCESSORIES, OR ANY PORTION OF THE PRODUCT, OR ANY MATERIALS, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND DO NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE PRODUCT, PRODUCT ACCESSORIES, OR ANY MATERIALS WILL CREATE ANY WARRANTY REGARDING ANY OF THE RENEWEABLE HOME ENTITIES OR THE PRODUCT THAT IS NOT EXPRESSLY STATED IN THESE TERMS. YOU ASSUME ALL RISK FOR ANY DAMAGE THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO THE PRODUCT, PRODUCT ACCESSORIES, AND ANY MATERIALS. YOU UNDERSTAND AND AGREE THAT YOU USE THE PRODUCT AT YOUR OWN DISCRETION AND RISK, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY PERSONAL INJURY, DEATH, DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR RENEWEABLE HOME HARDWARE USED IN CONNECTION WITH THE PRODUCT) OR THIRD PARTY PROPERTY, OR THE LOSS OF DATA THAT RESULTS FROM YOUR USE OF OR INABILITY TO USE THE PRODUCT. 

SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION. FOR EU USERS: THIS SECTION 7 DOES NOT APPLY. THE DISCLAIMERS AND WARRANTIES FOR EU USERS ARE SET OUT IN SECTION 12(A).

FOR AUSTRALIAN USERS: THIS SECTION 7 DOES NOT APPLY. THE DISCLAIMERS AND WARRANTIES FOR AUSTRALIAN USERS ARE SET OUT IN SECTION 12(B).

8. Limitation of Liability

IN NO EVENT WILL THE RENEWEABLE HOME ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE PRODUCT, PRODUCT ACCESSORIES, OR ANY MATERIALS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY RENEWEABLE HOME ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE. EXCEPT AS PROVIDED IN SECTION 9.4(iii), THE AGGREGATE LIABILITY OF THE RENEWEABLE HOME ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE PRODUCT OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO $100.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 8 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

FOR EU USERS: THIS SECTION 8 DOES NOT APPLY. THE DISCLAIMERS AND WARRANTIES FOR EU USERS ARE SET OUT IN SECTION 12(A).

FOR AUSTRALIAN USERS: THIS SECTION 8 DOES NOT APPLY. THE DISCLAIMERS AND WARRANTIES FOR AUSTRALIAN USERS ARE SET OUT IN SECTION 12(B).

9. Governing Law and Jurisdiction.

Subject to the country specific provisions below, these Terms are governed by the laws of Special Administrative Region of Hong Kong, PRC, without giving effect to the principles of conflict of laws. If arbitration is permitted under these Terms, then you and Reneweable Home agree to submit to Hong Kong International Arbitration Center (HKIAC) according to its arbitration rules.

10. General.

These Terms and any other agreements expressly incorporated by reference into these Terms are the entire and exclusive understanding and agreement between you and Reneweable Home regarding your use of the Product. Except as expressly permitted above, these Terms may be amended only by a written agreement signed by authorized representatives of all parties to these Terms. You may not assign or transfer these Terms or your rights under these Terms, in whole or in part, by operation of law or otherwise, without our prior written consent. We may assign these Terms at any time without notice or consent. The failure to require performance of any provision will not affect our right to require performance at any other time after that, nor will a waiver by us of any breach or default of these Terms, or any provision of these Terms, be a waiver of any subsequent breach or default or a waiver of the provision itself. Use of section headers in these Terms is for convenience only and will not have any impact on the interpretation of any provision. If any part of these Terms is held to be invalid or unenforceable, the unenforceable part will be given effect to the greatest extent possible, and the remaining parts will remain in full force and effect. Upon termination of these Terms, Sections 1 and 4-10 of these Product Terms will survive, as will any other provisions specified as surviving the termination of the Product Terms, the Reneweable Home.com Terms of Use, the Reneweable Home Privacy Policy, and any other applicable terms and conditions in such agreements.

EXCEPTION, for EU USERS: We may assign our rights and obligations under these Terms without your prior express consent, provided that we assign the Terms on the same conditions or conditions that are no less advantageous to you.

11. Contact Information.

The Product is offered by Reneweable Home Solutions. and its affiliated companies, located at A202, Factory Building, Founder Science and Technology Industrial Park, North of Songbai, Shenzhen, Guangdong, China. You may contact us by sending correspondence to that address or by emailing us at renewablehomesolutions.com.

12. Country Variations.

A. EU Users.

For EU users the following sections apply:

7. Disclaimers and Warranties.

The products are not recommended to be used for power supply of safety-related medical devices, including but not limited to CPAP (Continuous Positive Airway Pressure), ECMO (Extracorporeal Membrane Oxygenation), etc. If they are used for general medical devices, please be aware of the battery status and keep it from running out.//Applicable to all power supply products

While using power products, electromagnetic fields will be inevitably generated, which could affect the normal functioning of implantable medical devices and personal medical devices such as pacemakers, cochlear implants, hearing aids, defibrillators, etc. If these medical devices are used, please consult manufacturers for restrictions on the use of related devices in order to ensure a safe distance between the running products and implantable medical devices (such as pacemakers, cochlear implants, hearing aids, defibrillators, etc).//Applicable to all power supply products

If you use charging piles to charge power supply products, please make sure that the usage specifications set by local charging pile operator have been clearly understood and strictly observed to avoid adverse consequences.//Applicable to Delta Pro

EXCEPT AS EXPRESSLY PROVIDED IN RENEWEABLE HOME WARRANTY POLICY (POLICY AVAILABLE AT (), THE PRODUCT AND ALL MATERIALS, AND CONTENT AVAILABLE THROUGH THE PRODUCT ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS, WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE EXTENT PERMITTED BY LAW, THE RENEWEABLE HOME ENTITIES DISCLAIM ALL WARRANTIES OF ANY KIND, EXCEPT AS EXPRESSLY PROVIDED IN RENEWEABLE HOME WARRANTY POLICY, WHETHER EXPRESS OR IMPLIED, RELATING TO THE PRODUCT, PRODUCT ACCESSORIES, AND ALL MATERIALS, INCLUDING: (A) ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE; AND (B) ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. THE RENEWEABLE HOME ENTITIES DO NOT WARRANT, EXCEPT AS EXPRESSLY PROVIDED IN RENEWEABLE HOME WARRANTY POLICY, THAT THE PRODUCT, PRODUCT ACCESSORIES, OR ANY PORTION OF THE PRODUCT, OR ANY MATERIALS, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND DO NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED. TO THE EXTENT PERMITTED BY LAW, NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE PRODUCT, PRODUCT ACCESSORIES, OR ANY MATERIALS WILL CREATE ANY WARRANTY REGARDING ANY OF THE RENEWEABLE HOME ENTITIES OR THE PRODUCT THAT IS NOT EXPRESSLY STATED IN THESE TERMS. YOU ASSUME ALL RISK FOR ANY DAMAGE THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO THE PRODUCT, PRODUCT ACCESSORIES, AND ANY MATERIALS AND WHICH IS NOT ATTRIBUTABLE TO THE RENEWEABLE HOME ENTITIES OR TO THE PRODUCT. YOU UNDERSTAND AND AGREE THAT YOU USE THE PRODUCT AT YOUR OWN DISCRETION AND RISK, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY PERSONAL INJURY, DEATH, DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR RENEWEABLE HOME HARDWARE USED IN CONNECTION WITH THE PRODUCT) OR THIRD PARTY PROPERTY, OR THE LOSS OF DATA THAT RESULTS FROM YOUR USE OF OR INABILITY TO USE THE PRODUCT AND FOR WHICH THE RENEWEABLE HOME ENTITIES CANNOT BE HELD LIABLE UNDER THE TERMS.SOME JURISDICTIONS MAY PROHIBIT A DISCLAIMER OF WARRANTIES, IN PARTICULAR DISCLAIMER OF WARRANTIES PROVIDED OR IMPLIED BY LAW (SUCH AS LEGAL GUARANTEES OF CONFORMITY FOR GOODS OFFERED TO EU CONSUMERS) AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM JURISDICTION TO JURISDICTION.

8. Limitation of Liability

IN NO EVENT WILL THE RENEWEABLE HOME ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE PRODUCT, PRODUCT ACCESSORIES, OR ANY MATERIALS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY RENEWEABLE HOME ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

FURTHERMORE, NOTHING IN THESE TERMS LIMITS OR EXCLUDES YOURS OR OUR LIABILITY FOR INTENTIONAL VIOLATION OF THESE TERMS, FRAUDULENT MISREPRESENTATION, FOR DEATH OR PERSONAL INJURY RESULTING FROM OUR NEGLIGENCE OR THE NEGLIGENCE OF OUR AGENTS OR EMPLOYEES OR FOR ANY OTHER LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY LAW.

EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 8 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

B. Australian Users.

B. Australian Users. For Australian users the following sections apply:

7. Disclaimers and Warranties.

7.1 Statutory Guarantees.

IF YOU ARE AN AUSTRALIAN RESIDENT THEN OUR GOODS AND SERVICES COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW. YOU ARE ENTITLED TO A REPLACEMENT OR REFUND FOR A MAJOR FAILURE AND COMPENSATION FOR ANY OTHER REASONABLY FORESEEABLE LOSS OR DAMAGE. YOU ARE ALSO ENTITLED TO HAVE THE GOODS AND SERVICES REPAIRED OR REPLACED IF THE GOODS AND SERVICES FAIL TO BE OF ACCEPTABLE QUALITY AND THE FAILURE DOES NOT AMOUNT TO A MAJOR FAILURE.GUARANTEES INCLUDE (WITHOUT LIMITATION) THAT (A) THE PRODUCT IS PROVIDED WITH ACCEPTABLE CARE, SKILL AND TECHNICAL KNOWLEDGE AND TAKING ALL NECESSARY STEPS TO AVOID LOSS AND DAMAGE; (B) THE PRODUCTS ARE FIT FOR THE PURPOSE OR GIVE THE RESULTS THAT YOU AND RENEWEABLE HOME AGREED TO; (C) THE PRODUCT IS DELIVERED WITHIN A REASONABLE TIME. TO CLAIM UNDER THIS WARRANTY YOU MUST CONTACT: info@reneweablehomesolutions.com. IF YOU MAKE A CLAIM AND ARE NOT ENTITLED TO A STATUTORY GUARANTEE, RENEWEABLE HOME RESERVES THE RIGHT TO REQUIRE THAT THE YOU PAY ANY EXPENSES AND COSTS ASSOCIATED WITH THE CLAIM.

7.2 Disclaimer.

NOTHING IN THIS SECTION 7.2 LIMITS YOUR RIGHTS AND STATUTORY GUARANTEES AS DESCRIBED IN SECTION 7.1. THE PRODUCT AND ALL MATERIALS, AND CONTENT AVAILABLE THROUGH THE PRODUCT ARE PROVIDED “AS IS” AND ON AN “AS AVAILABLE” BASIS, WITHOUT WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS OR IMPLIED. THE RENEWEABLE HOME ENTITIES DISCLAIM ALL WARRANTIES OF ANY KIND, EXCEPT AS EXPRESSLY PROVIDED IN RENEWEABLE HOME WARRANTY POLICY, WHETHER EXPRESS OR IMPLIED, RELATING TO THE PRODUCT, PRODUCT ACCESSORIES, AND ALL MATERIALS, INCLUDING: ANY WARRANTY ARISING OUT OF COURSE OF DEALING, USAGE, OR TRADE. THE RENEWEABLE HOMEENTITIES DO NOT WARRANT, EXCEPT AS EXPRESSLY PROVIDED IN RENEWEABLE HOME WARRANTY POLICY, THAT THE PRODUCT, PRODUCT ACCESSORIES, OR ANY PORTION OF THE PRODUCT, OR ANY MATERIALS, WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS, AND DO NOT WARRANT THAT ANY OF THOSE ISSUES WILL BE CORRECTED.NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM THE PRODUCT, PRODUCT ACCESSORIES, OR ANY MATERIALS WILL CREATE ANY WARRANTY REGARDING ANY OF THE RENEWEABLE HOME ENTITIES OR THE PRODUCT THAT IS NOT EXPRESSLY STATED IN THESE TERMS. YOU ASSUME ALL RISK FOR ANY DAMAGE THAT MAY RESULT FROM YOUR USE OF OR ACCESS TO THE PRODUCT, PRODUCT ACCESSORIES, AND ANY MATERIALS. YOU UNDERSTAND AND AGREE THAT YOU USE THE PRODUCT AT YOUR OWN DISCRETION AND RISK, AND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY PERSONAL INJURY, DEATH, DAMAGE TO YOUR PROPERTY (INCLUDING YOUR COMPUTER SYSTEM OR MOBILE DEVICE OR RENEWEABLE HOME HARDWARE USED IN CONNECTION WITH THE PRODUCT) OR THIRD PARTY PROPERTY, OR THE LOSS OF DATA THAT RESULTS FROM YOUR USE OF OR INABILITY TO USE THE PRODUCT.THE BENEFITS PROVIDED TO THE CONSUMER BY THE WARRANTY ARE IN ADDITION TO OTHER RIGHTS AND REMEDIES AVAILABLE TO THE CONSUMER UNDER THE LAW INCLUDING THE STATUTORY GUARANTEES AS DESCRIBED IN SECTION 7.1.

8. Limitation of Liability

EXCEPT FOR OUR LIABILITY TO YOU UNDER THE STATUTORY GUARANTEES DESCRIBED IN SECTION 7.1 (WHICH IS NOT LIMITED OR EXCLUDED):IN NO EVENT WILL THE RENEWEABLE HOME ENTITIES BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES (INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, OR ANY OTHER INTANGIBLE LOSS) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE PRODUCT, PRODUCT ACCESSORIES, OR ANY MATERIALS, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY RENEWEABLE HOME ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE.THE AGGREGATE LIABILITY OF THE RENEWEABLE HOME ENTITIES TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR ANY INABILITY TO USE ANY PORTION OF THE PRODUCT OR OTHERWISE UNDER THESE TERMS, WHETHER IN CONTRACT, TORT, OR OTHERWISE, IS LIMITED TO $100.SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES. ACCORDINGLY, THE ABOVE LIMITATION MAY NOT APPLY TO YOU.EACH PROVISION OF THESE TERMS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS INTENDED TO AND DOES ALLOCATE THE RISKS BETWEEN THE PARTIES UNDER THESE TERMS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN THE PARTIES. EACH OF THESE PROVISIONS IS SEVERABLE AND INDEPENDENT OF ALL OTHER PROVISIONS OF THESE TERMS. THE LIMITATIONS IN THIS SECTION 8 WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.