Fortress Power Envy 12kW 48V Whole Home Storage Hybrid Inverter - Home Battery Backup Power Solution

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10 Year Limited Warranty for the Fortress Power Envy True-12

Fortress Power Warranty Terms
Fortress Power warrants that, subject to the exclusions and limitations set out below, the inverter
whether in combination with Fortress Power batteries in Closed-Loop or other battery manufacturing
products in Open Loop, shall be in good working order during the period of
1. 10 year *limited warranty for Hybrid Series including:
FP-ENVY-12K
FP-ENVY-10K
FP-ENVY-8K
starting from the earlier one of following two dates:
1. The date on which the product was first installed.
2. 6 months after the date of production.
This Fortress Power Limited warranty terms and conditions applies for America, Canada. It applies for
the devices which are originally purchased from channels authorized by Fortress Power and installed in
the destination mentioned above unless there are specially stipulated warranty terms and conditions
between Fortress Power and the direct purchaser. For any units sold for one country/region but installed
in another different country/region, the warranty will become invalid if Fortress Power does not provide
written confirmation/approval prior to the installation.
HOW TO MAKE A CLAIM UNDER THE FORTRESS POWER LIMITED WARRANTY
If the claimant wants to make a warranty claim, please contact your local distributor where you
purchased the product from, or the installer who installed the inverter for you. If the claimant was unable
to obtain service from them, or was NOT satisfied with their service, the claimant can escalate your
service request by creating a service ticket and make a claim to Fortress Power via
https://support.fortresspower.com/portal/en/newticket?departmentId=687241000000006907&layoutId=68
7241000000074011
Please note, to deliver a friendly and timely service, Fortress Power is cooperating with many of our
distributors and installers all over the world. As such, please treat them as the default service channel of
Fortress Power and use these service channels to make your warranty claim; Fortress Power will
support and audit our service channel to ensure that we deliver a good service to our customers.
Please have the following information to hand as it may be required when contacting the local distributor.
Fortress Power | www.fortresspower.com
2010 Cabot Blvd. West, Ste L, Langhorne, PA 19047 | (877) 497-6937
1. Contact information of claimant, including name of the person, name of the company, phone
number, email address and shipment address.
2. Information regarding all defective product(s), including product(s), model(s), serial number(s),
installation date and failure date. Please make the claim within 2 weeks from the failure date,
otherwise Fortress Power will treat it as you have abandoned the right to make a warranty
claim.
3. Installation information, including brand, model, and number of PV panels, the brand and model
of batteries.
4. Error message on LCD screen (if applicable) and additional information regarding the fault/error.
5. Description of actions before the failure and detailed information of previous claims (if
applicable).
Fortress Power may arrange an on-site inspection to find out the root of the faults. The claimant is
responsible for granting access, making time, and ensuring the safety of the inspection by a technician
from Fortress Power or an authorized third-party company. Fortress Power reserves the right not to enter
the site should the Fortress Power technician consider it unsafe to do so.
REMEDY
If a claim is received within the warranty period and a fault with the product is discovered that is covered
under the warranty, Fortress Power may, at its sole discretion, elect to
1. Fix the issue by changing configurations or updating software.
2. Repair the product by replacing spare parts.
3. Exchange the product for a product that is brand new or refurbished but at least functionally
equivalent to the original product, or an upgraded model which is either functionally equivalent
or functionally superior to the original product. If the device is replaced within the warranty
period, the remaining warranty period will be automatically transferred to the replacement unit.
For every single inverter exchange case, the claimant must gather the necessary information
and send the RMA report (by following Fortress Power’s RMA template) to Fortress Power to
confirm the RMA request, prior to the inverter being exchanged.
4. If it’s proven that the problem was caused by faulty installation, claimant should contact the
original installer and request that they provide a solution to fix the issue.
All parts of the product or other equipment that Fortress Power replaces shall become Fortress Power’s
property. If the product is found not to be covered by this Limited Warranty, Fortress Power reserves the
right to charge a handling fee. When repairing or replacing a product, Fortress Power may use products
that are new, equivalent to new or refurbished.
Unless a special/unique agreement exists between Fortress Power and the customer, the Fortress
Power limited warranty covers only the cost of hardware material required to get the device functioning
again. Transportation costs: in some areas, Fortress Power will cover the outbound and inbound
transportation costs by using normal ground transportation up to a total amount (please contact Fortress
Fortress Power | www.fortresspower.com
2010 Cabot Blvd. West, Ste L, Langhorne, PA 19047 | (877) 497-6937
Power for the rate) per case. The claimant must cover any excess costs, or any costs generated by
using another method of transportation. In some of the cases, the claimant needs to organize the return
of the allegedly defective product to Fortress Power or its authorized service partner and should confirm
with Fortress Power the shipment schedule in advance. As products need to be packaged in a
reasonable condition, Fortress Power suggests using packaging material that is the same size as the
product package at the time of purchase. If the allegedly defective product is not returned within 2 weeks
of the replacement unit being received by the claimant, or there’s no damage found after checking the
returned back product, Fortress Power will invoice the claimant for the replacement unit in addition to the
delivery and associated service charges.
All other costs including but not limited to compensation from direct or indirect damages arising from the
defective device or other facilities of the PV system, or loss of electrical power generated during the
product downtime are NOT covered by the Fortress Power limited warranty.
WARRANTY EXCEPTIONS
The following circumstances may cause device defects but are NOT covered by Fortress Power’s limited
warranty.
1. Normal wear and tear (including, without limitation, wear, and tear of batteries).
2. Any defects that occur when the limited warranty period has expired (excluding additional
agreements of warranty extension).
3. Faults or damages due to faulty installations or operations, maintenance carried out against
Fortress Power instructions by an unauthorized installer.
4. Disassembly, repair or modifications performed by a third-party company/person not authorized
by Fortress Power. Product modifications, design changes or part replacements not approved
by Fortress Power.
5. Faults or damage due to unforeseen circumstances, man-made factors, or examples of force
majeure including but not limited to stormy weather, flooding, overvoltage, pests, inappropriate
handling, misuse, neglect, fire, water, lightning or other acts of nature.
6. For the products equipped with the SPD module, when the lightening is beyond the SPD’s
protection range, it won’t be able to protect the inverter and the Fortress Power limited warranty
does NOT cover the inverter or accessory damage caused by such lightening.
7. Vandalism, engraving, labels, irreversible marking or contamination or theft.
8. Usage which does not comply with the safety regulations (VDE, IEC, etc.).
9. Faults or damage caused by other factors not related to product quality issues.
10. Any rust that appears on the device’s enclosure is caused by harsh environmental conditions.
Faults or damage caused by exposure to seacoasts/saltwater or other aggressive atmospheres
or environmental conditions without Fortress Power's written confirmation/ approval prior to the
installation.
11. Accidents and external influences.
12. Using product with lithium battery out of our list of compatible batteries. Please refer to the
link(www.fortresspower.com) for a detailed list of compatible battery packs.
Fortress Power | www.fortresspower.com
2010 Cabot Blvd. West, Ste L, Langhorne, PA 19047 | (877) 497-6937
13. Unless a special agreement exists between Fortress Power and the battery manufacturer, for all
the battery packs NOT listed in our ‘Fortress Power Compatible List’, it’s the responsibility of
installer/system integrator to check the battery safety as well as system performance and
reliability. Fortress Power shall guarantee the performance of the inverter under the normal
working conditions within the limited warranty term and provide limited technical support if
applicable. However, Fortress Power shall assume no liability for system malfunctions and any
incurred loss or damages whatsoever.
14. Product failure is not reported to Fortress Power within 2 weeks of appearance.
15. Please kindly notice that if any Fortress Power products are used for the purpose of an
anticountercurrent solution, the manual of the anti-countercurrent products must be read in
advance to ensure the operating principle of anti-countercurrent has been fully understood. It
shall be thoroughly understood that in the process of actual use, a tiny amount of power may
still be sent to the power grid, which cannot be completely avoided by the current technical
solution of Fortress Power anti-countercurrent products. Any photovoltaic plants in which
Fortress Power products have been used must be reported to the competent local authority with
the corresponding jurisdiction. Should the photovoltaic plants fail to report such use, Fortress
Power shall not be liable for all risks and penalties arising from or in connection to the
unreported or unauthorized use of Fortress Power products. If the photovoltaic plants have
reported the use of Fortress Power products, the liability of Fortress Power shall not exceed the
total amount of the Purchase Order of the relevant products.
OUT-OF WARRANTY-CASE
Any defects that occur after the expiry of the warranty period, or which occur within the warranty period,
but which are listed in the warranty exceptions above, are known by Fortress Power as out-of-warranty
cases. For all out-of-warranty cases, Fortress Power may charge an on-site service fee, a parts fee,
labor costs and a logistics fee to customer, including any/all:
Fortress Power | www.fortresspower.com
2010 Cabot Blvd. West, Ste L, Langhorne, PA 19047 | (877) 497-6937
1. On-site service fee: cost of travel and time for the technician to deliver on-site service and labor
cost for the technician, who is repairing, performing maintenance on, installing (hardware or
software) and debugging the faulty product.
2. Parts/materials fee: cost of replacement parts/materials (including any shipping/admin fee that
may apply).
3. Logistics fee: cost of delivery and any other expenses incurred when defective products are
sent from the user to Fortress Power or/and repaired products are sent from Fortress Power to
the user.
LIMITATION OF FORTRESS POWER's LIABILITY
This limited warranty replaces all other Fortress Power warranties and liabilities, whether oral, written,
(non-mandatory) statutory, contractual, in tort or otherwise, including, without limitation, and were
permitted by applicable law, any implied conditions, warranties or other terms as regards satisfactory
quality or fitness for purpose. However, this limited warranty shall neither exclude nor limit any of your
legal (statutory) rights under the applicable national laws. To the extent permitted by applicable law(s),
Fortress Power does not assume any liability for any loss of, damage to or corruption of data, for any
loss of profit, loss of use of products or functionality, loss of business, loss of contracts, loss of revenue
or loss of anticipated savings, increased costs or expenses or for any indirect loss or damage,
consequential loss or damage or special loss or damage, or punitive loss or damage. To the extent
permitted by applicable law, Fortress Power's liability shall be limited to the purchase value of the
product. The above limitations shall not apply in case of gross negligence or intentional misconduct of
Fortress Power or in case of death or personal injury resulting from Fortress Power's proven
negligence.
*Limited warranty is a basic warranty promise from Fortress Power to the end users. In some countries/districts, end
users may receive an additional warranty promise (should be at least equivalent to the manufacturer’s warranty)
which is provided by Fortress Power's local distributor; should any claims arise in this respect, please direct them to
the local distributor. Please note this Fortress Power limited warranty statement may NOT be the latest version,
please refer to the latest version of the Fortress Power limited warranty by visiting our global website via
www.fortresspower.com

Returns

Returns only for RMA has to be authorized first by filling out a support ticket. You can do this by contacting us at info@renewablehomesolutions.com. They are handled through a support portal for a truly defective product.

Please inspect all material carefully upon arrival and write down any visible damages that may have occurred on the delivery note when the carrier is present. The carrier requires any remarks of visible damage to be included on the delivery note. Any concealed damages must be reported within 3 days of delivery.

Envy True 12 Inverter – Data Sheet

Envy True 12 Inverter – Manual

Envy Battery-Inverter Integration Guide

Fortress Power System Design Tool

Envy Inverter Monitoring Setup Guide

Envy True 12 Inverter – Warranty Letter

OGPe Certification

NOM Certification