We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note returns will be subject to a 25% restocking fee.

To start a return, you can contact us at support@renewablehomesolutions.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Return Shipping

In the event buyer’s Battery needs to be returned to Renewable Homefor any reason, it must be shipped in a lithium ion UN approved shipping box. If buyer did not save the original packaging, Renewable Home will need to send buyer packaging to return the Battery. The cost of this service for Batteries weighing up to 79 lbs will be $25 plus the actual shipping charges to the destination. For batteries weighing more than 79 lbs, buyer will need to contact Renewable Home for a box and shipping quote.

EPOCH ACCESSORIES

1 YEAR LIMITED WARRANTY

EDG Sales International LLC (the Manufacture, hereafter “Epoch Batteries”) warrants each accessory component including chargers, fuel gauge, voltage reducer and all other accessories sold by Epoch Batteries or any of its authorized distributors or dealers, to be free of manufacturers defects for a period of 1 years (“the Warranty Period”) from the date of sale as determined by buyer’s sales receipt.  All accessory components are covered for 1 year full replacement.

EPOCH BATTERIES LITHIUM (LiFePo4) WARRANTY COVERAGE

11 YEAR LIMITED WARRANTY

EDG Sales International LLC (the Manufacture, hereafter “Epoch Batteries”) warrants each Epoch Battery branded Lithium Iron Phosphate (LiFePO4) battery (“the Battery”) sold by Epoch Batteries or any of its authorized distributors or dealers, to be free of manufacturers defects for a period of 11 years (“the Warranty Period”) from the date of sale as determined by buyer’s sales receipt.

WARRANTY EXCLUSIONS
This Limited Warranty does not cover any Battery subjected to the following conditions:

• Damage due to being unsecured or insufficiently secured
• Improper installation, use, maintenance, or service
• Loose battery terminal connections
• More than 4 batteries connected in series (above 48V)
• Reverse polarity connections
• Inappropriate storage conditions as defined by Battery Owner’s Manual including but not limited to, exposure to extreme ambient temperatures above 140F or below -40F, fire, or water submersion, and/or storing Battery in a completely discharged state
• Any short circuit caused by accidental, intentional, or inadvertent connection of the positive and negative terminals
• Damage caused by impact, accident, collision, or drop
• Under/over charging the Battery as defined in its respective Battery Owner’s Manual
• Use with other third-party product(s) which fail
• High resistance as a result of corroded terminals, poor crimps, or insufficient cable size
• Battery that fails as a result of a faulty electrical system
• Battery that has been opened, modified or tampered with in any way.
• Battery that was used for applications other than which it was designed and intended for, including repeated engine starting, or drawing more amps then the battery is rated to continually discharge in its respective specifications
• Battery that has not been charged for over 1 year (batteries need to be charged periodically to maintain Battery cell health)
• Battery that has been used in a commercial application where it is cycled to more than 80% depth of discharge repeatedly within 24 hour periods.