BigBattery 10.2kWh ETHOS Power System | 48V | (2 Module) LiFePO4 Battery - UL Listed, Reliable Power for Homes & Cabins

Double-Check Your Address

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please
make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct
abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring
timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information
provided is incorrect or incorrectly entered at the time of purchase.

Per International Shipments

For international shipments, we do not ship to areas outside of the continental United States. If buyers wish to purchase our
products in the USA for use in another country, they are responsible for arranging their own shipping from our facility in Chatsworth,
CA to their end destination where the goods will be imported on behalf of the consignee/buyer. The consignee will pay the taxes &
duties in addition with the purchase price of the goods.

Processing Time

After your payment is authorized and verified, standard online orders will take an estimated 7 – 14 business days to process and
ship from our US facilities. When picked up by our logistics providers, these orders are subject to processing time(s) from said
logistics provider that depend on a number of factors. Standard domestic orders in the continental United States are projected to
take 7 – 14 business days to deliver. Depending on your geographic location in the United States, you should expect to receive your
purchase at your provided address within 14 – 28 business days, excluding holidays. For more information,
please check your email and use the tracking number provided upon release from our US-based manufacturing facility.

BigBattery rates and prioritizes logistics carriers with the highest success of delivering our goods safely and on time. If you have
any issues with our logistics providers, please let us know by emailing us at contact@renewablehomesolutions.com to help us eliminate bad
logistics carriers for future orders. As we strive to offer the best service, we appreciate this feedback to perfect our logistics process.

Shipping Rates & Timelines

Please note that orders may take 7 – 14 business days from the date that it is picked up from our US- based manufacturing facility,
NOT from the date that it is placed. This will depend on the shipping method selected at checkout and final geographic destination
of the order. When your order has been shipped from our facility, you will receive an email with tracking information. Alternative
carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point
of checkout on our website. For wholesale orders, logistic costs can be found on your invoice. Please contact your assigned
representative for any updates required.

Shipping Fees

Shipping fees are non-refundable. If you refuse any shipments from BigBattery, Inc., you will be held responsible for the original
shipping charges, plus the costs associated for reverse logistics. This amount will be deducted from any credit issued.

Delivery Claims

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you
have not received it; you MUST contact us within 10 days to file a claim. We will assist you in working with the carrier to complete
the claims process and track down the order. Please note that claims can take up to 30 days to complete (depending on the
shipping carrier used). BigBattery does not hold or accept responsibility for packages that have been reported as delivered by the
carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

Out Of Stock Items

If your order includes multiple items and one (or more) of the items are out of stock, we will attempt to notify you, then ship the rest
of your order, issuing a refund to your original form of payment for the item(s) not in stock.

Reserved Rights Regarding Shipping

While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customers, BigBattery
reserves the right to require customers to use a common shipping and billing address in the event we are unable to process an order
or verify a shipping address provided. BigBattery reserves the right to solely define, limit, refuse, and/or cancel orders from
customers at any time due to:

• An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items.
• Potential fraudulent or criminal activity.

BigBattery reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

How do I connect this battery into my existing system?
Our product uses a standard 175 electrical connector. A single battery order will include a 175 Connector to Ring Terminal cable for ease of installation.

How many times can I put this battery in parallel / series?
This battery is not series capable but can be connected in parallel up to eight times. Make sure that the total amount of these batteries in your configuration never exceeds eight total batteries. When connecting batteries in parallel, make sure all batteries are within 1 volt of one another.

How long will my battery last, and what do I do at the end of its life?
Lithium Iron Phosphate (LifeP04) batteries can be cycled from 3000 to 5000 times. If you cycle the battery daily then you can get more than 10 years of use from your battery. When your battery is at the end of its lifespan, contact us and we'll recycle it for you, free of charge!

Can I connect into this battery's BMS to get extra info?
Our BMS is just there to keep your battery safe and healthy, it does not have the ability to network with any charge controllers or inverters for extra read-outs.

What is the warranty on this battery?
The manufacturer offers a comprehensive 10 year warranty on all of our batteries.

In the unlikely event you are having an issue with one of our batteries, we have developed a straightforward Warranty & Return Policy servicing all customers in the USA:

Real (10) Year Warranty:

All our batteries come with a 10-Year Full Repair/Replacement Warranty. If our batteries malfunction due to component or manufacturing error, the product will be repaired or replaced free of charge.

Full Lifetime Tech Support & Customer Service

All batteries include a Free Lifetime Technical Support & Troubleshooting Service. If you have any questions or need any help, simply call BigBattery at +1 (818) 280-3091 from 9am – 5pm, Monday – Friday, or send us them an email anytime at Support@BigBattery.com.

Free Repair & Replacement

All batteries are built to last a minimum of 10 years. We stand by the quality of our batteries. If any parts within our battery fail due to defects or manufacturing error within the next 10 years, we will fix or replace your battery free of charge. In addition, for the first year of the warranty we will even cover all shipping costs from/to your purchase address within the continental US.

Highest Quality Guarantee

BigBattery utilizes Tier 1 cells to provide the highest quality lithium battery packs in the USA. Depending on the model, use case and environment, your battery is designed to last between 3,500 – 8,000 cycles when used as intended within our published battery specifications.

Covered Products

This Warranty covers all battery packs from the “Date Of Purchase” from BigBattery for 10 years and
all accessories included for 30 Days.

Automated Warranty Registration

No warranty registration is needed. Warranties are automatically recorded via an internal customer
database via serial number and QR code.

Product Manuals & Specification Sheets

BigBattery provides a proprietary QR code on every battery. Scan this QR code with any phone to view
the Product Manual and Product Spec Sheet for your specific battery model. Providing these documents
to you in a digital format helps to protect our environment and provides you the most updated information on your product in real time.

Domestic Warranty Claim Support

To start a warranty claim, please email them directly at Support@BigBattery.com to create a ticket. Include a written description of the problem and pictures if possible. Upon receipt, their Tech Support team will reach out to you within 24 – 48 hours to troubleshoot. If the battery has been purchased within a year if the issue being reported to BigBattery, you will be sent a Return Shipping Label at no cost. After the first year, you will have the option to pay for the shipping, or arrange your own shipping back to BigBattery. If the label is provided by BigBattery, please include a copy of this label in the return box or pallet when our 3rd party logistics provider arrives to pickup your return. All returns will be inspected prior to repair, replacement, or reimbursement, depending on the circumstances of return and availability of similar items.

Returning Accessories

This Warranty includes a 30-Day replacement for all accessories (Anderson connectors, wiring, chargers, etc.) included with your battery. If product is not defective or damaged upon return, refunds will be offered based on the purchase price of the unit minus a 20% restocking fee.

Change Your Mind

That’s OK! All our batteries come with a 30-Day money back guarantee. Returns will be subject to a 20% restocking fee. Call or email customer service for a free shipping return label.

Non-Transferable

Our Warranty applies to the original owner. If you wish to transfer your Warranty to another party, you can do so within 30 days of your purchase by sending a Warranty Transfer Request to Support@BigBattery.com.

Return Hazmat Fee

Due to the shipping regulations of lithium batteries, please note that some battery returns may require special documentation and packaging, and these instances could encounter extra fees if a customer is attempting to return a battery not covered by our Repair and Replacement Policy.

Battery Abuse Disclaimer

This warranty does not cover damages resulting from misuse, abuse, accidents, alterations, or improper charging/installation of our product. Please scan the QR code on your battery and read the Manual prior to installation and charging. DIY modifications or damage due to gross negligence or abuse will void your Warranty.

Fraud Protection

Repair, replacement, and refunds for your purchase will only be possible after your returned battery has been received and fully inspected at our facility.

Limitation of Damages

In no event shall BigBattery, Inc. be liable for consequential damages due to breach of this Warranty.

Customer Satisfaction

If buyers are not satisfied for any reason after speaking with Level 3 Tech Support and/or BigBattery Customer Service team, all original buyers may escalate dispute resolutions to their CTO for review. They aim to put their customers first, resolve any issues, and ensure that all customers are happy with their purchase from BigBattery.

10-Year Repair/Replacement Warranty Coverage Details: BigBattery, Inc. warrants the covered product to be free of all defects in material and workmanship for 10 years from the auto-registered date of purchase. This Warranty extends to the original buyer for the duration of 10 years.

All BigBattery batteries are designed to operate for a minimum of 10 years and require zero maintenance. Some BigBattery batteries can last up to 22 years depending on model, use case, and environmental variables.

BigBattery batteries are also guaranteed to hold a reasonable amount of capacity based on the time in service (see exclusion for details on limits). In the case of a diminished capacity claim, the customer has the option to return the battery to BigBattery for capacity testing. The battery will be fully bench tested to resolve the claim and a relevant full cycle test report will be provided to the customer. If the customer is deemed to be correct and the battery is diminished beyond the limits specified in the exclusion section, then the battery will be eligible for warranty resolution. The customer will not be responsible for the costs associated with testing regardless of the test results.

Within our 10-Year Warranty, BigBattery, Inc. will repair or replace, free of charge, any part proving defective in material or workmanship. All warranty repairs and service must be performed by an authorized BigBattery, Inc. technician, or at an authorized BigBattery, Inc. service facility (unless directed otherwise in writing by a BigBattery employee).

For the first year, the expenses related to returning and repairing a defective part assumed by BigBattery, Inc. within the Continental US include pickup, return shipping, repair, replacement and final shipping. This Warranty does not assume responsibility for disconnection, service interruption, or re-packing expenses per said return shipment. Customers with international warranty claims will need to cover the cost of shipping.

Warranty Exclusions

This warranty does not apply to any costs, repairs, or services for the following:

1. On-site service calls from 3rd party.
2. Damage resulting from misuse, abuse, accidents, alterations, use other than intended application, collision,
   dropping, or improper installation.
3. Product was used out of specification, or undersized for the application.
4. Environmental damage, including caustic substances, salty, or outdoor exposure unless the battery is specifically
   indicated to be for outdoor use on the Product Label or in the Specification Sheet or the Product Manual.
5. Claims of diminished capacity of less than 12% in the first 5 years, or 25% from year 6 to the 10 year warranty period.
6. Corrective work necessitated by repairs made by anyone other than a BigBattery, authorized service technician
    – if not previously advised by BigBattery Tech Support.
7. Battery that has not been charged over a six month Batteries need to be charged regularly to maximize and
   maintain lifespan.
8. Warranty will be void if battery is opened, disassembled, or improperly altered, unless explicitly directed by
   BigBattery for technical support.

Warranty Repair/Replacement Services

Contact BigBattery Tech Support, confirm the problem, and identify the solution with our team. If the battery needs to come back to BigBattery for repairs or parts replacement, Customer Service will offer to arrange to and from our repair facility. 

The buyer is required to pack the product according to the directions provided by Customer Service. The buyer should carefully cover and pack the battery needing repair, preferably in the original packing materials, in the same format as previously delivered (box/pallet) together with a copy of the original purchase receipt. Please write descriptions and updated notes on the receipt to better assist Tech Support in processing your repair or replacement.

All emails, notes, and calls are saved to assist our team in providing a speedy resolution. If the shipping is arranged by BigBattery, BigBattery assumes all liability with their scheduled carrier for the safe transportation of this battery to and from our repair facility listed below:

Return Address:
BigBattery, Inc.
21314 Lassen Street
Chatsworth, CA. 91311

Return Packing Instructions

Customer must take pictures of the product(s) being returned prior to packing and email these pictures to Sales@BigBattery.com
prior to returning. Based on your pictures, BigBattery will be able to hold the logistics provider responsible for any potential damages
that could occur when the product is in transit.

Please safely pack your returned battery. Logistics carriers do NOT accept liability for unsafely packed batteries during transit.
To eliminate damage in transit, please use the original box and foam inserts provided. If the original packing is not available,
please pack your product in the same safe & secure format in which it was received via box/pallet for safe delivery to our repair center.
BigBattery assumes full responsibility to return your repaired and/or replaced batteries back to you. Transit will occur between your
physical address and our authorized service center located at 21314 Lassen St. Chatsworth, CA 91311.

Legal

This warranty shall be governed by and interpreted in accordance with the laws of the state of California. No employee or
representative of the manufacturer is authorized to provide any warranty in addition to those made in this agreement.

BigBattery offers free recycling of all their lithium batteries! 

Traditional battery recycling has not always been an easy process. People have often been forced to find a certified recycler and then pay for expensive shipping.

BigBattery seeks to remedy this problem.

Currently, BigBattery is the only US battery manufacturer that offers free recycling at the end-of-life of all their products. They are willing to help their customers ship the products back to their facilities and will recycle them at no extra charge to our customers.

We maintain a Zero Landfill Policy and have partnered with certified recyclers to make sure these batteries don’t end up in landfills.

For questions, contact Sales@RenewableHomeSolutions.com or call.