SOK Battery | 12V100Ah LiFePO4 Battery| Bluetooth & Built-in heater

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

• Free Shipping

We offer free FedEx Ground 3~10 days shipping on all orders.

​Once Your order is picked up by forwarder, we will send an email with your tracking information.

DO YOU DELIVER INTERNATIONALLY?

​We do not offer international shipping.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

If you are not happy with your purchase, we will accept a return of a unused product within 30 days. Once we receive the returned item SOK Battery will then give an refund.

Refund Terms:

1. 10% restocking fee will be charged for refund.(Cancel before shipping out, NO restock fee)

2. Shipping fees are non-refundable.

3. Return shipping label will be paid for by the buyer.

4. 30-day return policy only.

5.Using the Original SOK package boxes.

6. 4% bank processing fees paid by buyer.

Details About the 4% fee

​There are no fees to refund a payment, but Stripe’s fees on the original payment will not be returned in case of a refund.

​A large portion of the underlying cost of payment processing is driven by fees assessed by banks and payment networks (like Visa and Mastercard). These networks set rules about which fees apply for refunded payments, and in many cases banks and card networks keep the entire upfront cost of a refunded transaction. For some regions and payment types, refunded payments also incur additional fees.

​We aim to make our pricing simple and transparent, and our standard fees include access to a variety of features like fraud protection, reporting, and other tools for managing your payments. To address these underlying payment processing costs and continue providing these services as part of our standard pricing, Stripe does not return our fees when a payment is refunded.

 Please allow 1-2 weeks for your return to be processed.

​Before shipping, please contact us to get return number.

​Discounted items are not eligible for a return.

​SOK Battery will not issue refunds for products purchased through other entities, such as distributors or retail partners.

​Returned items must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund or be subject to a restocking fee. We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service.

​We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery.

​We aim to accept all returns. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. All goods will be inspected on return.

This Limited Warranty applies to physical goods, and only for physical goods, purchased from SOK Battery (the “Physical Goods”).

What does this limited warranty cover?

This Limited Warranty covers any defects in material or workmanship under normal use during the Warranty Period.

During the Warranty Period, SOK Battery will repair or replace, at no charge(but NOT including the round shipping fee during warranty time), products or parts of a product that proves defective because of improper material or workmanship, under normal use and maintenance.

This Limited Warranty is transferable.

What will we do to correct problems?

​SOK Battery will:

• Replace or repair the Product at no charge, using new or refurbished replacement parts

 How long does the coverage last?

​The Warranty Period for Physical Goods purchased from SOK Battery is 1 or 3 or 7 or 10  Years base on different model,from the date of purchase.​

• Model:SK12V100,SK12V206,SK12V280H,Provide 7 Years Warranty.
• Model:SK24V100 Provide 7 Years Warranty.
• Model:SK12V100H,SK12V206H,SK12V206P,SK12V206PH,SK12V280H Provide 7 Years Warranty.
• SK48V100 Provide 10 Years Warranty

​A replacement Physical Good or part assumes the remaining warranty of the original Physical Good or 1 Years from the date of replacement or repair, whichever is longer.

​What does this limited warranty not cover?

​This Limited Warranty does not cover any problem that is caused by:

• Conditions, malfunctions or damage not resulting from defects in material or workmanship.
• Conditions, malfunctions or damage resulting from negligence, improper maintenance or modification- Damaged or destroyed by natural causes including but not limited to lightning, flood, or other natural disaster- Theft or loss of the Physical Goods This Limited Warranty does not cover any shipping charges, handling charges, gift wrap fees or taxes. You are responsible for and must prepay all shipping charges.
• Damage due to improper installation; loose terminal connections, under-sized cabling, incorrect connections (series and parallel) for desired voltage and AH requirements, or reverse polarity connections .
• Environmental damage; inappropriate storage conditions as defined by the Manufacturer; exposure to extreme hot or cold temperatures, fire or freezing, or water damage .
• Damage caused by collision.
• Damage due to improper maintenance; under- or over-charging the Product, dirty terminal connections.
• Product that has been opened, modified or tampered with.
• Product that was used for applications other than which it was designed and intended for, including repeated engine starting
• Product that was used on an over-sized inverter/charger (any inverter/charger that is rated to 3500 Watts or greater) without the use of a Manufacturer-approved current surge limiting device.
• Product that was under-sized for the application, including an Air Conditioner or similar device having a locked rotor startup up current that is not used in conjunction with a Manufacturer-approved surge-limiting device.
• Product not stored in adherence to the Manufacturer’s storage guidelines, including storage of the Product at low state-of-charge.

 You shall assume all risk of loss or damage to the Physical Good while in transit to SOK Battery.

​What do you have to do?

​To obtain warranty service, you must obtain a Return Merchant Authorization (RMA) number and instructions on how to return a product by contacting us.

​Deliver the Physical Goods, in either its original packaging, including any accessories or documents that shipped with the Physical Goods to the address specified by SOK Battery.

​

To obtain the Return Merchant Authorization (RMA) number, you can contact us by any of the following contact methods:

• By email: sales@renewablehomesolutions.com